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Updated May 17, 2018

Below is a list of issues which have been identified by users of CTAS 2018 since its release. After each issue you'll find a suggested temporary solution to the issue.

We encourage you to visit this page regularly as you continue to use CTAS 2018 to see if any new issues have been added. If you discover any issues that are not currently listed, please submit them to ctas@auditor.state.mn.us. We will work to correct these issues for the next update to the program.

Accounting Module

Receipts

  • ISSUE: When you add and save a new receipt with the "Cleared check" box checked, certain fields will become "read-only", preventing you from saving any subsequently-added receipts.

    SOLUTION: Do not check the "Cleared check" box. Instead, clear receipts by either:

    • Reopening the receipts for edit from the Receipts list tab and then checking the Cleared box and saving, or
    • Using the Cash Processing feature in the Cash Module (Deposits in Transit).

  • ISSUE: When you void a receipt that has not been cleared, the Void Receipt box appears on the screen with the message “The following receipt numbers are cleared and thus can’t be voided. Would you like to continue voiding any remaining selected outstanding receipts?”

    SOLUTION: Select “Yes” and the receipt will be voided.

Disbursements

  • ISSUE: When you add and save a new disbursement with the "Cleared check" box checked, certain fields will become "read-only", preventing you from saving any subsequently-added disbursements.

    SOLUTION: Do not check the "Cleared check" box. Instead, clear disbursements by either:

    • Reopening the disbursement for edit from the Disbursement list tab, then checking the Cleared box and saving, or
    • Using the Cash Processing feature in the Cash Module (Outstanding Checks).

  • ISSUE: When you void a disbursement that has not been cleared, the Void Disbursement box appears with the message “The following check numbers are cleared and thus can’t be voided. Would you like to continue voiding any remaining selected outstanding disbursements?”

    SOLUTION: Select “Yes” and the disbursement will be voided.

Investments Module

Investments

  • ISSUE: When you add a deposit or withdrawal while editing an investment, you receive a generic CTAS error message stating, "CTAS is unable to complete this operation.” CTAS then saves the entry but creates a check or receipt number of “0” instead of an IAD (Investment Automatic Deposit) or IAW (Investment Automatic Withdrawal) number.

    SOLUTION: Do not add letters or numbers to the CTAS-generated check number (IAD) or receipt number (IAW): doing this will prevent additional deposits or withdrawals from being created for that investment. To fix, remove any letters or numbers from the check or receipt number, returning the created IAD or IAW to its original number: for example, change IAW1a to IAW1 or IAD8b to IAD8.

Administration Module

Year-end Processing

  • ISSUE: When you are submitting the State Auditor Data file (.xml), you may see the following error message: “This form contains errors that must be corrected before submission. The element 'entityContact' in namespace 'http://auditor.state.mn.us/ns/ctas' has incomplete content. List of possible elements expected: 'phoneNumber' in namespace 'http://auditor.state.mn.us/ns/ctas’”. .

    SOLUTION: The employee with the primary contact role has not been identified in as an active employee, and they need either to be made an active employee or another employee needs to be identified as the primary contact.

    To find the employee who is currently assigned the primary contact role, go to the Payroll Module, Employee section. Once there, click on the Employee List tab and uncheck the “Active Employee Only” box. Left-click the “Search” button. The Employee list tab will now display only inactive employees. Review each inactive employee’s role(s) in the “Official Role” tab.

    At this point, either make the existing employee with the primary contact role active or remove the role from the existing employee and assign it to an active employee.

Previously-Corrected Issues, by CTAS Version

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